A warm home and hot water are things you rely on every day, so when your home heating system doesn’t perform as it should it can become a real inconvenience. Based on our customer feedback, we have collated some of the most common questions and answers. If, however your question is not answered, please contact us or call 01382 505092.


    Q: Do I need to service my boiler and if so how often?
    A: Annual servicing can increase your boiler efficiency, reduce emissions and ensure its safe operation. Studies have found that with just a 3mm layer of soot, your boiler efficiency can be reduced by more than 8%.


    Q: Where do I find my oil shut off valve?
    A: Your main oil shut off valve can usually be found at the bottom outlet of your fuel tank. The valve will have either a wheel type handle (clockwise to close) or a lever handle (quarter push to close).


    Q: Where do I find my boiler restart button?
    A: Your boiler restart button, also referred to as ‘lock out’, is located on your boiler burner unit. Usually, the burner unit front door cover will need to be removed to gain access to the control box reset (when ‘tripped’ the button is normally illuminated). To initiate a start-up, simply push the reset button – always refer to your manufacturer’s instructions for how many times you can safely use the reset button (normally this is a maximum of three attempts).


    Q: Why is my radiator cold at the top but warm at the bottom?
    A: This is usually caused by air being trapped in your radiator. Using a suitable radiator ‘airing key’, you should be able to release the trapped air through the ‘bleed point’ at the top of your radiator.


    Q: Why does my boiler gauge show no pressure?
    A: The majority of modern boilers are installed as sealed systems with no header tank to automatically top up the system with water. The system pressure gauge, located either on the front of the boiler or on a nearby pressure vessel, will normally indicate 1 Bar when the system is cold. If your gauge is showing no pressure this would indicate that your system requires topping up. Why not ask your service engineer to demonstrate the procedure to you during your next visit?


    Q: Why are my radiators cold when my boiler is hot?
    A: This is normally a result of the circulation pump or a motorised valve having failed.


    Q: Why does my heating stay on when the clock/programmer is off?
    A: This is usually the result of a faulty actuator on a motorised valve.